Just a number for Nedbank

I had to block my debit card due to a *****ulent charge. I ordered a new card and asked that it would be delivered to a locker. I was promised a new card in 2 - 3 business days. After two weeks I went to the branch just to be told that my card is with the courier and they don't know when it would be delivered. To find out where my card is I have to phone customer service who just sent it to their so called back office. People at the branch don't give a damn, consultants just refer everything to their back office and the client is left stranded. I don't know how we are going to do our banking in future if you are just a number to them. To have a personal banker you need to earn R2 mil a year who earns that kind of money