MC
Martin C

1 reviews | Active since Aug 2017

29 Sept 2017, 08:54

Judgment

Our bond was restructured in May 2016 , the bond is up to date and I have a judgement against my name because of nedbank. We have contacted nedbank on various occations and also went into the nedbank branches and a year later the judgement is still against my name. This is shocking and pathetic service and need to get this resolved a.s.a.p

0
Replies (12)
Nedbank
Nedbank's reply29 Sept 2017, 09:00
Official

Dear Martin

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

MC
Martin C's update29 Sept 2017, 09:04
Reviewer Update
Good Day I dont have my bond account number on hand by my id Number is *** Regards Martin Coetzee ***
MC
Martin C's update29 Sept 2017, 09:06
Reviewer Update
Sorry have the Bond Account Number : ***
Nedbank
Nedbank's reply29 Sept 2017, 09:10
Official

Thank you.

Kind regards

Client Experience Team

Best regards,

MC
Martin C's update29 Sept 2017, 09:11
Reviewer Update
Good Day ID : *** ***
Nedbank
Nedbank's reply29 Sept 2017, 09:20
Official

Thank you.

Kind regards

Client Experience Team

Best regards,

MC
Martin C's update29 Sept 2017, 12:14
Reviewer Update
Good Day Please provide me with an update
Nedbank
Nedbank's reply29 Sept 2017, 12:21
Official

Good day Martin

Kindly note that your complaint will be handed over to a Resolution Manager and he/she will be in touch with you to assist you further with this matter.

Kind regards

Client Experience Team

Best regards,

MC
Martin C's update29 Sept 2017, 13:53
Reviewer Update
And I guess this will take another 15 to 16 months to resolve
Nedbank
Nedbank's reply29 Sept 2017, 14:49
Official

Good day Martin

Kindly note that your complaint will be handed over to a Resolution Manager and he/she will be in touch with you to assist you further with this matter.

Kind regards

Client Experience Team

Best regards,

MC
Martin C's update02 Oct 2017, 08:38
Reviewer Update
Good Day Please advise when I can expect feedback or should I rather go the legal route Martin
Nedbank
Nedbank's reply02 Oct 2017, 09:41
Official

Good day Martin

The Resolution Manager tried to contact you to assist with this matter but the line goes dead, do you have a land line number or an alternate number that he can get a hold of you on ? I will also advise him to email you.

Kind regards

Client Experience Team

Best regards,