mB
mbongeni B

1 reviews | Active since Jul 2018

03 Sept 2018, 22:25

Judgement

I recently pulled my credit record and note that Nedbank has registered a judgement under my name. I am not happy about the manner in which judgement process was handled.

Whilst I acknowledge that I had struggled with my repayments I early this year reach any arrangement with the bank in which my bond was restructured and arrears cleared. I am paying a little more on my instalment at present. But just nee to understand is it fair for bank to register a judgement then negotiate repayments after the fact.

I will appreciate feedback as my attempts to contact bank through its complain resolution had fallen into deaf ears.

Regards Concerned customer

0
Replies (6)
Nedbank
Nedbank's reply04 Sept 2018, 07:08
Official

Dear Mbongeni

An investigation will be done and a Resolution Manager will contact you within business hours to assist with this matter.

Regards

Client Service Support

Best regards,

mB
mbongeni B's update05 Sept 2018, 16:05
Reviewer Update
I see Nedbank tried to call me, hoping they can call advise of the resolution.
Nedbank
Nedbank's reply05 Sept 2018, 16:09
Official

Your comments have been noted

Regards

Client Service Support

Best regards,

Nedbank
Nedbank's reply13 Sept 2018, 12:50
Official

Dear Mbongeni

We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.


Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.


We look forward to a long-lasting relationship


Kind regards

Client Service Support

Best regards,

mB
mbongeni B's update04 Nov 2018, 14:36
Reviewer Update
Thank to Nedbank my matter was resolved to my satifaction
Nedbank
Nedbank's reply04 Nov 2018, 19:46
Official
Thank you for the feedback.

Regards
Client Service Support

Best regards,