Joe saves the day

On 7 Jan 2026 I accompanied my wife to withdraw money at a Nedbank Atm at Nedbank Pavillion branch. Unfortunately, her bank card got swallowed by the atm. It was already after hours but there were still staff in the branch. I asked the security guard of the branch on duty for assistance, but all he did was show me hand signals and tell me they are closed instead of coming outside to inform me or provide me with some sort of assistance. I kept on waiting at the machine and pressed cancel and eventually gave up. We then decided to go to the Self-Service Kiosk and block her card and again the machine got stuck and froze. After waiting for a while one of the Nedbank consultants could see the frustration on my wife's face and he politely asked us what is the matter.

We explained our situation and he kept us calm and assured us that he will not leave until resolving our matter. He then restarted the machine, patiently assisted us replace and print card and we left happy with our matter resolved.

I would like to thank Joe from Nedbank Pavillion branch for helping us even though your normal working hours were already complete. You are a real asset to the branch and may you continue to appreciate your job and model the Nedbank values not only with in normal working ours but also after hours... God bless you ...