iVeri not working 100%

Herewith summarised version of our engagements with iVeri (IV) / Nedbank (NED) / eTouches (ET) staff<br> We signed up with ET September 2015.<br> 10 November 2015 we chose IV as PayPal couldn't accommodate ZAR denominated charges for forex settlement.<br> At signing not disclosed that we would need a programmer to help us set up our congress websites to IV. In the past, IV very helpful and set up on our behalf. IV staff now instructed that they are not allowed to do any set up on our behalf.<br> We were given instructions on how to generate a certificate on IV which are very hard to understand for someone without programming skills.<br> After going back and forth between NED / IV / ET for months we/they got NED, FNB and only some international credit card payments accepted.<br> We advised IV / ET that we're experiencing problems with ABSA, Standard Bank and some international credit card payments and were told that neither IV nor ET were able to help.<br> NED / IV insisted that we get a programmer on board - not viable for our size business. Had we known this at sign up, we probably would have gone another route.<br> Contacted NED / IV programmers which couldn't assist.<br> 6 weeks from event - no help.