IVERI EMPLOYEES ***********

<p>To Whom It May Concern,</p> <p> </p> <p>We use IVERI payment gateway for all our online payments received for our Guest House.</p> <p> </p> <p>IVERI sent the incorrect links to our Booking System partner causing all our guest payments to be deposited to another establishment's account since 28 March 2017.</p> <p> </p> <p>We investigated and queried this with IVERI, however, NOT ONE SINGLE STAFF MEMBER ASSISTED with the investigation, responded or helping to sort this mess out. We took it upon ourselfs to figure out what is going wrong and where the problem is. Even after this, IVERI staff are still *********** to resolve the payments made to incorrect bank account and establishment. This is their error and they are just non-responsive.</p> <p> </p> <p>I demand interest on the misplaced money from 28 March as it's now been over a month. Furthermore, I want action taken against the individual that sent the incorrect link to our booking partner causing all this headache. Then I also want the staff that was part of the communication and not responding, assisting or taking responsibility to also be dealt with.</p> <p> </p> <p>I am forced to open a *****/ theft case because we are not getting anywhere to resolve this issue. In my opinion IVERI has our money and not paying this money over to us.</p> <p> </p> <p><span style="text-decoration: underline;">Employees dealt with are</span>:</p> <p>Penelope, Clayton Parboo, Fatima D, Nokuthula M, Audrey K and Leon Koekemoer </p> <p> </p> <p>Regards,</p> <p>Ruchan</p>