1 reviews | Active since Jul 2014

07 Oct 2017, 14:22

ITC RECORD NOT UPDATED

Item: Nedbank
Rating: 1
Author: felicia D

Please assist I paid off my home loan and personal loan yet Nedbank still has not updated my records on ITC and when I tried to apply for credit my application was unsuccessful, I have sent numerous emails to Nedbank and got no response Please assist unhappy customer

Helpful (0)

Replies (9)

Nedbank's replyOfficial

08 Oct 2017, 19:37

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

Nedbank's reply08 Oct 2017, 19:37

Official

Dear Client

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

felicia D's updateReviewer Update

09 Oct 2017, 11:34

I have emailed all this information to and **********

felicia D's update09 Oct 2017, 11:34

Reviewer Update

I have emailed all this information to and **********

felicia D's updateReviewer Update

09 Oct 2017, 11:35

My account numbers are as follows home loan *** , personal loan 1 *** and ***.My ID number is *** and my telephone number is ***.

felicia D's update09 Oct 2017, 11:35

Reviewer Update

My account numbers are as follows home loan *** , personal loan 1 *** and ***.My ID number is *** and my telephone number is ***.

felicia D's updateReviewer Update

10 Oct 2017, 13:29

Still no feedback?

felicia D's update10 Oct 2017, 13:29

Reviewer Update

Still no feedback?

Nedbank's replyOfficial

10 Oct 2017, 13:34

We will provide your comments to the Resolution Manager.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply10 Oct 2017, 13:34

Official

We will provide your comments to the Resolution Manager.

Kind regards

Client Experience Team

Best regards,

felicia D's updateReviewer Update

13 Oct 2017, 20:59

STILL NO RESPONSE FROM NEDBANK NOT EVEN A PHONE CALL CAN SOMEONE GET THIS RESOLVED!!!!????

felicia D's update13 Oct 2017, 20:59

Reviewer Update

STILL NO RESPONSE FROM NEDBANK NOT EVEN A PHONE CALL CAN SOMEONE GET THIS RESOLVED!!!!????

Nedbank's replyOfficial

14 Oct 2017, 08:06

We will provide your comments to the Resolution Manager.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply14 Oct 2017, 08:06

Official

We will provide your comments to the Resolution Manager.

Kind regards

Client Experience Team

Best regards,

felicia D's updateReviewer Update

25 Oct 2017, 13:51

Thank you so much Marily for your assistance in sorting out my query you truly are a star ⭐️

felicia D's update25 Oct 2017, 13:51

Reviewer Update

Thank you so much Marily for your assistance in sorting out my query you truly are a star ⭐️

Nedbank's replyOfficial

25 Oct 2017, 14:28

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.

Best regards,

Nedbank's reply25 Oct 2017, 14:28

Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.

Best regards,