AB
Andre B
1 reviews | Active since Mar 2016
03 Mar 2016, 18:53
ITC Profile
I have an agreement with Nedbank to pay back my credit card in monthly installments, however Nedbank crated two problems impacting my ITC Profile negatively. The first problem is the monthly installment amount, Nedbank captured the ful outstanding amount as my installment amount and not the actual agreement amount, secondly, Nedbank updates my monthly ITC Profile as 150 plus days behind which doesn't reflect my monthly payments. I have tried to resolve the matter, however Nedbank is adamant that I should settle the ful amount before they would consider updating my profile.
Helpful (0)
Replies (1)0
Replies (1)
Nedbank's replyOfficial
04 Mar 2016, 08:34Hello Andreb670309,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Nedbank's reply04 Mar 2016, 08:34
Official
Hello Andreb670309,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team