It's just a forex transfer
<p>I am absolutley shocked at the incompetence of Nedbank Lambton. So I need to have a forex transfer done urgently to New Zealand. Last week all required documentation was done, and submitted personally to the bank. 4 Days later I get contacted from overseas that the transfer still hasnt been done. </p> <p> </p> <p>After contacting the bank, the excuse is that they require another signature. So firstly how come did they not request this from me on the day, and secondly after they found the mistake, how come did they not bother to notify me. Went straight back to the bank on Wed the 26th, signed 1 additional page.</p> <p> </p> <p>Today I get contacted, and yet again no transfer has been made. After taking some more time of work, today's excuse is, that the bank hasnt made the trasnfer as yet, as they are awaiting for an improved Rand / NZ$ before making the transfer.</p> <p> </p> <p>Dear Nedbank, I have asked you to urgently make an international forex transfer, I DID NOT ask you to keep my money until you decide when you transfer the amount.</p> <p> </p> <p>I have had enough of the bank, and I WILL close my account, and move to FNB.</p> <p> </p> <p>Nedbank has seen the last of me !</p>
Dear Andre,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Andre,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
