It is impossible to switch to Nedbank

After I did a card application(Beginning of December 2015) at Nedbank, it has been impossible to collect my credit card. The application itself was depressing as I had to submit my documents several times. They declined me as a result of missing documents which I sent to them. After cracking my head, emailing the documents going to the physical branch, talking to the manager, they were eventually able to approve my application. <br> <br> Just when I thought it was over. I went to the branch and was told I could not collect my card. They told me I had to go to home affairs to fix my finger prints. This was very inconvenient as I had no time to go there. i had to stop the card until I am able to find time. Eventually I found time went there, told them the story. They said I had to apply and pay for a new ID. My new ID became ready. I went back to collect my card to my surprise my finger prints are still not recognized by the system.<br> <br> I already have cards with other 2 banks in SA, but NEDBANK is just impossible. Their system is customer unfriendly. <br> <br>