IT Department incompetance

I opened this account on the 4th of December and alk documents were submitted and approved by the 5th. Your IT deoartment is shifting blame between the branch and i have made numerous senseless trips to ie collect a useless card before it gets returned. The account is still not active and thus I can not start billing clients, nor have the dormant card activated, or get a Internet Banking profile. Why do you haggle me to collect a card if the back end isn't sorted. Get this account open with 48hrs, or have it cancelled.