IS YOUR MONEY SAFE IN THE BANK, MONEY WAS DEDUCTED FROM MY NEDBANK ACCOUNT WITHOUT MY PERMISSION, REPORTED TO THE ***** DEPARTMENT WITH A REFERENCE NO AND UP TILL NOW NO ONE HAS CONTACTED ME, WHY HAVE A ***** DEPARTMENT WHEN THEY NEVER FOLLOW UP OF EVEN C

I have been a client of Nedbank since I was 17yrs old and I am now 72yrs old and I am with the Killarney Branch, For the 1st time Nedbank has taken money out of my account an amount of R933.35 without my permission, it was a **** by a company COOLESTIQTESTCOM 44, I never registered on that site and yet this amount of money was deducted from my account without my permission, I had to have my debit card blocked and got a new card not realizing that I was to receive money from a company on that card account, on realizing this I went to the Killarney branch to see if they can keep that card account reopened while this money is deposited then I can close it completely, unfortunately they said they cannot do it, yet Nedbank gave me a reference number of ***4 from their ***** department which I reported it immediately and not one person from the ***** department contacted me, now I have lost R933.35 which nedbank authorized without my permission and I stand to lose approximately R4000.00 from an online company to be paid onto that card because Nedbank authorized this payment of R933.35, this is the first time Nedbank has made a mistake like this otherwise I would not have cancelled the card, that means someone in the bank is working together with this company, what do they have a ***** department for, who authorized the payment seems like our money is not safe anymore in the banks