Is this how your customers get treated Nedbank?

I have a home loan joint with somebody at Nedbank.I phoned the home loans department to find out how be sole home owner on title because the person who was "surety" has since been retrenched.

The debit order for said home was coming from my account.Seeing as the other person only "helped" in purchase with the home and didn't want anything to do with the house I phoned home loans and they sai I must go inot the bank and fill in one or other form to start this process.

So me and this other person went into the bank with all the papers needed from me and I filled in the forms.They said they will let me know what is going on and keep me in the loop.

This was in October/November 2017.In January someone phoned me to inform me they were still busy.So in middle February I decided to phone Nedbank Riversquare/Riverwalk and ask them why it is taking so long?

Their answer is that the lady who is no longer working didn't send my paperwork through to head office and they can't find it.

Spoke to Ntsiki (Branch Manager) and she "mailed" me the paperwork. On 2 different e-mail accounts and I still haven't received anything.

Phoned the branch this past Wednesday and she was in a meeting and ask the staff that she must phone me back.I'm still waiting for her call.Had to phone in again friday afternoon.

Nedbank I just want to get the home solely on my name.Is that too much too ask and why must I bring in the necessary documents AGAIN because one *********** person didn't do her job?

I want this problem that is going on for 5 months resolved immediatly!!