Is this how you treat your customers?

I attempted today, after having my cell[phone ******, to have my profile number and pin reset in order to access the status of my credit card online.<br> Since my cellphone banking has never been activated I have never been able to use my credit card to perform any transactions online, besides checking the status thereof.<br> <br> My credit card has been overdue the past few months but I've recently squared up quite a large amount to get it current.<br> <br> I called the contact centre today to get my above details and was told that since there is a status on my account I cannot get the temp pin without going in to a branch.<br> How is this possible? I simply need to check the status of my account to avoid what has been happening and being refused a pin that I would have had if my phone had not been ****** is beyond me.<br> <br> I pay a monthly fee to be able to access my credit card online and the agent could barely even offer an apology?<br> <br> Unacceptable nedbank! If this is the case I will square up my credit and take my business elsewhere.<br> Future banking? Ya right. More like let's see how we can inconvenience our customers with 1980 ruling.