Is this a new way to ****** hardworking people

A couple of months ago I received a call from a Nedbank contact center. They offered me a legal package like (legal wise/Scorpion) A colleague of mine and I was interested and immediately signed up for R 74.25 a month. We were advised the legal documents were going to be sent to us. My colleague asked for the debit order not to go off on her account until she received and read the papers but our money was being deducted and to date no paperwork as promised. I had some issues with a previous landlord and needed legal advise. I called Nedbank call center but was transferred from one department to the next. No one knew where to direct my call. None of us received any paperwork so had no number. I was given different numbers on different occasions by Nedbank staff. Costing me not just time but money I dont have. Two weeks ago I was given another number again. ***, that number goes straight through to a message box that is full. I was told the debit order could not be reversed or cancelled because it is in fact an internal debit. They can trace the debit is internal but no one knows how I can get assistance for this service I am paying or which department to put me through to. The debit order reference number is NILegalexpNED*** but to date no assistance, no paperwork and money is still being taken. I want this cancelled as none of the terms agreed to is being followed by this Nedbank legal department. I was asked to contact *** a few minutes ago and the gentleman advised that he was not sure if I would be assisted. Seriously. I want this money that is being taken from me back. Nedbank is using our information to ****** money from us without providing the promised service. I want this debit order cancelled as I have not received what was promised. Neither has my colleague. What **** is this? Can one trust no one any more. I am furious