IS NEDBANK *****ING MY MONEY

i have queried a strange R50-00 charge from NRB for some time. No one has ever given me a good answer. The call center says that the branch originated the cost and the branch says they don't know who is billing me.The \phantom\" cost has now escalated to R152 +R50 for two months. I want my money back. I also ordered a new card from the card division. I asked the cost and they said R80.00. I later saw R120 for the card fee. I called to complain and they said they would have to listen to the taped conversation and get back to me. That never happened.How can Nedbank not know what they are charging me for?My husband also placed a stop payment on his debit order on Saturday 27/2/2016. The debit order still came off yesterday 01/03/2016 and they charged him an unpaid fee which tarnishes his banking record. We both bank at Nedbank and we are both unhappy. "