IS NEDBANK ***** DEPARTMENT JUST LAZY OR INCOMPETANT

I have been with nedbank since I was 18Yrs old now I am 75 yrs old, I've had two ***** investigations one was a about two yrs ago and the other was on the 9th of march 2026, the reason I am writing this is not the bank is at fault but the NEDBANK ***** DIVISION who is so slack, the first investigation I let it slide but never got my money back nor did I get any replies from them, I filled in forms but I am sure it was thrown in the bin, on the 9th of March there was some transactions being taken place and the guy at the bank picked it up immediately that it was a *****ulent transaction and contacted me and stopped all transactions the R 3590 I don't know whether it went off my bank account but the guy was reversing it in to my bank account but it never happened, the R 3590 is sitting with the nedbank after that the next morning I went to killarney nedbank and they issued me with a new card and told me to change my pin which I did and I was told at the killarney branch they will check and the money will be reversed within 2 to 3 days now I am told now I am told on the phone it might be 4 to 9 weeks after they finish their investigations from 2 to 3 days it's gone from 4 to 9 weeks is Nedbank ***** division very slack, they got the furniture shops name on the withdrawal, if I am doing a withdrawal it's done from my phone nedbank cannot dish out my money without my permission, I am going to take it up with the ombudsman as it is the second time now, I gave the ***** division my I'd number and it took him a long time to find my claim