kK
kevin K

1 reviews | Active since Jan 2017

17 Feb 2017, 14:00

Is it possible for Nedbank to become even more usless

<p>I logged a complaint on 3rd Jan 2017 via hellopeter as Nedbank do not respond to their own client complaints on their website, and true to form got this stock standard and meaningless reply.</p> <p>"It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward."</p> <p> Kind regards</p> <p>Client Experience Team</p> <p> </p> <p><br />Following this a Mr Donald Scelo Komo who is the Resolution Manager for the Client Experience</p> <p>at Nedbank Limited rep**** almost immediately with the following</p> <p>" I will have the case escalated to the relevant department for an investigation and I will revert back to you as soon as feedback has been provided on the matter."</p> <p> The same promise was made in about May 2016. Todate I have not heard a word from ANYONE.</p> <p>Thats over 6 weeks now.</p> <p>Nedbank you truely are getting worse and worse if that is at all possible.</p> <p>Please just sort the issue out.</p> <p>Been 11 months now surely thats enough time</p> <p>.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply17 Feb 2017, 14:23
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team