IS ANYBODY ATTENDING TO CLIENTS ???

I am a Nedbank Client and tried to get change at my Durban North and was told by the manager that the staff were busy with the ATM and no one to help me for 30 min. Can you imagine ,manageress found my unwillingness not to wait unreasonable .Tried a few hours later at Nedbank La Lucia Mall but this time the tellers were not in the branch and a member of staff was trying to locate them own his phone to get them back ….I walked out disgusted . If somebody had related this story to me I would not have believed it. What on earth is going on at Nedbank ?????