Irritated

Logged complaint 31/07/15, got contacted by Yusuf, said he would follow up and get back to me. Monday 3 August, received email from Bronwyn requesting my settlement letters for the 3rd time. Monday afternoon signed contract and I specifically asked her if this was the final straw - to which she indicated 'YES'. That she will send through the docs to H/O and the funds will be dispersed. I asked her by when it would reflect and she said Wednesday latest and that she will let me know when payment has been made. I needed to know this because I have to contact African Bank 24 hours after the money reflects in order to close the account. I emailed Bronwyn this morning saying nothing is reflecting yet, her response was that 'there was a hold up yesterday, but that they are working on the apps again today. She will confirm once payment has gone through. My understanding of Nedbank's responses was that it was final. When I called Bronwyn coz I rcvd SMS saying it was declined, she indicated that this was a pre-approval????? This was NEVER communicated to me! In fact the opposite was! Highly annoyed, process has taken 14 days of which I had to keep following up because Nedbank doesn't!