Irresponsible practices

I had a personal loans which went unpaid due to having a cash flow issue. It was listed as a judgement. I paid up the amount on the 01/10/2015 and according to the law, it should have been resolved within 7 days. Nedbank only sent the letter to have the listing cleared on the 18/11/2015, well past 7 days. Financial institutions are always telling the public how they care and want the best for us. Maybe they should put their money, time and effort where their mouth is.