Investments department

<p>To whom it may concern</p> <p> </p> <p>Last week Wednesday 07/12/2016 I visited your branch in Pretoria (Tshwane central branch Pretorius street).</p> <p>I was assisted by one of the consultants because I wanted to give notice of withdrawal for my investment(Dream maker account).</p> <p>We filled in the forms together with a copy of my identity document which was send through to the investment department.</p> <p>The consultant told me I must wait 7-10 days for my money to be paid into my account and if there is any problems someone would contact me. NO one contacted me until today.</p> <p> </p> <p>I received an sms from Nedgroup Life stating that I need to send through proof of name change.</p> <p>I don’t know where must I send this??</p> <p>I call the number ********** 111 and the consultant I spoke to referred me back to the branch and I don’t understand why. the person that picked up the phone at the branch told me she cant assist me over the phone I have to ocme back to the branch.</p> <p>I have a job whih starts at 8 i dont have time to go back and fort to this branch for my own money.</p> <p> </p> <p>I have updated my details at the Tshwane branch(Pretorius street) earlier this year after I got married. How come they dont know that my surname have changed.</p> <p> </p> <p> </p> <p>Delicia Sandos</p> <p> ********** 244</p> <p> ********** 175</p> <p> </p>