Investment payout

I open investment online with nedbank.<br> They required my FICA before they provide my account number which I did at The Glen branch johannesburg. A week before maturity day call center call me to inform me about the account and to ask me if I need another account? Where I chosen 32 days notice account, But i asked R1500 to be transferred into my nedbank saving account which I sappose to receive it on the 29 May 2015 which was Friday, but I didn't receive it until today 18/06/2015. I called call center many times. Firstly they say I the is no FICA on my investment account which I submitted it on Wednesday 03/06/2015 at braamfotein still they ask me to go to The Glen where I submitted first time which I did on Saturday 06/06/2015 After that they tell me my money was out of my account on the 29/05/2015 to suspend account and call center tell me they can't assist me I should go to the Glen again. Secondly I have to call The Glen and ask what's happening and they tell me that they send everything to call center they will inform me before the end of that day which I waited 2 days no respond. Finally I gone to the Glen On Saturday I went back to the glen but no solution still waitng .