Investment I cannot close

I made a deposit in 2012 with Nedbank (Guaranteed Growth Plan) and signed for a fixed investment, did one withdrawal and now in a predicament where I am desperate for MY money. <br> <br> when signing I understood the terms and conditions, but was unaware of the situation I would be In 3 years down the line, this is my money that my family needs and could do with at this time that we struggling in. I'm PLEADING with Nedbank to reconsider MY policy and allow me to close it, paying a fee that you deem fair.