invesment 24hr notice

<p>i called nedbank using my airtime to put a notice on my investmanent account i have with them, CAROL HADEBE answerd the call and she requested my ID no. and she said confirm your name and i did, SHE SHOUTED THE FULL NAME AS PER YOUR ID, i said to her do not shout, she hang up on me just like that, i have to call back AGAIN using My airtime for the same thing which she failed to assist me with. i want an public apology from her and the INVESTMENT department because clearly they do not know how to treat customers.</p>