Invalid information sent to Experian for Jan 2021

Nearly paid up credit card the past 2 months. However Nedbank has sent incorrect information to Experian. I called in as this i affecting my credit score. I called in and the agents that are working from home have no time to escalate they keep referring to my account in the Past but ignoring my January report. I've called and every agent is unwilling to assist. What is the use to almost pay up ur account and be a good client but ur efforts, calls and emails get ignored by *********** staff. Capitec was willing to assist by 1 call. However Nedbank refuses. Pathetic