NV
Nelisiwe V

1 reviews | Active since Aug 2013

19 Oct 2015, 14:30

Internet transfer does not take 3 days

I went through a lot of trouble opening up investment accounts with Nedbank, even though I don't bank with you. I then went through more trouble to get internet and cell phone banking so I can see movement in the accounts as I don't get notifications.<br> <br> Today I am finally able to get into the accounts and a transfer I did on Friday is still not reflecting in the account. I then called your call center and asked to be put through to someone who can assist with an investment account. I am put through to Lungi who can't tell me why and can't even get into investment accounts as her system is acting up. She then puts me through to Nomfundo who also can't help and tells me that a transfer between banks takes 3 working days, which I am 100% certain is a lie.<br> <br> I constantly do transfers to other banks and the funds reflect the following day. The problem here is the transfer, as per Nedbank's instructions is not done directly to the account, but to Nedbank's internal/suspense account, where someone then needs to transfer it to my account, whilst I loose interest on the amount.<br> <br> Thanks a lot for no help from your call center staff and Nedbank in general.

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Replies (1)
Nedbank
Nedbank's reply19 Oct 2015, 15:24
Official
Hello Whynow?,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team