INTERNET TRANSFER COMPLAINT

I DID AN INTERNET TRANSFER OF R10000.00 RAND FROM MY NEDBANK ACCOUNT INTO AN ABSA ACCOUNT, THE ACCOUNT NUMBER GIVEN TO ME WAS INCORRECT AND WAS ONLY TOLD AFTER THE TRANSACTION WAS PROCESSED. I CONTACTED NEDBANKS INTERNET SERVICES AND WAS TOLD THAT NEDBANK CANNOT DO ANYTHING ABOUT THE TRANSACTION BUT TOLD ME TO CONTACT ABSA BANK REVERSAL DEPARTMENT WHICH I EMAILED STATING MY CASE. THEY RESPONDED WITHIN 4 HOURS BUT COULD NOT ENTERTAIN AS OF SECURITY REASONS. THIS LEFT ME IN GREAT DESPAIR SO I PHONED NEDBANK CUSTOMER SERVICES AGAIN AND THEY SAID THEY CANNOT DO ANYTHING TO ASSIST ME. WHAT THIS MEANT IS THAT THE OWNER OF THE INCORRECT ACCOUNT NUMBER WOULD RECEIVE THE R10000.00 RAND AND I WOULD BE OUT OF THIS MONEY. I THEN DECIDED TO GO TO A BRANCH OF NEDBANK TO SEE IF THEY COULD ASSIST ME , SEEING A CONSULTANT WE MANAGED TO PHONE ABSA BANK LUCKILY TO ESTABLISH THAT THE ACCOUNT NUMBER THAT WAS INCORRECTLY GIVEN DID NOT EXIST , BUT IF IT DID WHAT THEN. THE BANKING INDUSTRY NEEDS TO PROTECT THEIR CUSTOMERS EVEN IF THEY MAKE MISTAKES AND I FEEL NEDBANK DID NOT SATISFY MY NEEDS AND WAS NOT EVEN ADVISED HOW TO DEAL WITH THIS SITUATION WHICH I BELIEVE COULD HAPPEN QUITE EASILY AND FREQUENTLY