AW
Ant W

1 reviews | Active since Jul 2011

08 Sept 2016, 08:00

Internet Banking Recurring Payments not working.

<p>I have 3 recurring payments set up from my Trust fund account. Two work, the third never does. There is no notification from Nedbank to say it has failed. It is a payment to a Standard Bank bond, who have now revoked my access bond privileges! Thanks Nedban****</p> <p>I have tried removed this recurring payment and re-created it. Still nothing.</p> <p>I have phoned (three months in a row) and the call center person is very helpful, but cannot resolve it. They in turn have referred it to the Nedbank IT dept., who have never got back to me yet, and don’t seem capable of fixing it either.</p> <p>Today I heard to of 2 of my colleagues complaining of exactly the same problem with Nedbank internet banking recurring payments.</p> <p>Nedbank - this is pathetic. Fire your IT dept., and start over!</p>

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Replies (3)
Nedbank
Nedbank's reply08 Sept 2016, 09:30
Official

Hi Ant

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

AW
Ant W's update08 Sept 2016, 14:45
Reviewer Update

I can say that I got very speedy and helpful service from a number of Nedbank staff - thank you all.

The problem is this - there is no notification to its customers of a bounced recurring payment.

So it appears, month after month, as if no attempt to service the payment has been made by the bank. Nothing appears on the statement, there is no email or sms notification. Nothing.

Eventually we sorted it out and there is a 1-day lag needed on the recurring payment, to permit incoming funds to be sufficient.

I hope Nedbank sorts out a way to notify customers of extra-ordinary transaction conditions in future. Not just leave everybody guessing.

Nedbank
Nedbank's reply08 Sept 2016, 15:52
Official

Dear Arrkwill:

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.