SP
Sana P
1 reviews | Active since May 2016
15 Nov 2016, 15:24
Internet banking problems
<p>Nedbank has blocked me from my internet banking and when i called for help they reset my pin and now insist i go into the branch to activate my sms notifications which is ridiculous. nevermind that my internet banking still doesn't wor**** i only have myself to blame as i was supposed to go to capitec. i dont know why i opened an account at nedbank.
Helpful (0)
Replies (4)0
Replies (4)
Nedbank's replyOfficial
15 Nov 2016, 15:33
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply15 Nov 2016, 15:33
Official
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
SP
Sana P's updateReviewer Update
16 Nov 2016, 14:41I was contacted almost immediately and i think the issue has been resolved
SP
Sana P's update16 Nov 2016, 14:41
Reviewer Update
I was contacted almost immediately and i think the issue has been resolved
Nedbank's replyOfficial
16 Nov 2016, 14:49Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,
Nedbank's reply16 Nov 2016, 14:49
Official
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Best regards,
SP
Sana P's updateReviewer Update
30 Nov 2016, 01:00Well well. after speaking to several consultants and being assured by all of them that my number is linked to my profile, I found out today that it is NOT.
how did i find out? by attempting to make an eft!! my number is NOT linked to my profile and what kind of idiots do you have working there that cant tell me this when I ask over and over again. i dont have time to keep running to the branch. you will now link my number over the phone. waiting for your call.
SP
Sana P's update30 Nov 2016, 01:00
Reviewer Update
Well well. after speaking to several consultants and being assured by all of them that my number is linked to my profile, I found out today that it is NOT.
how did i find out? by attempting to make an eft!! my number is NOT linked to my profile and what kind of idiots do you have working there that cant tell me this when I ask over and over again. i dont have time to keep running to the branch. you will now link my number over the phone. waiting for your call.