INTERNET BANKING

I called in requesting for my internet banking profile number. As I cant access the app through my phone. The consultant was so unhelpful, he dragged the call asking me the same questions a 20 times. I ask the consultant to direct me to which Nedbank page I should log on and he refused to assist me telling me I must to the branch. when i as to speak to his manger he puts me on hold and drops my call.