INTERNET ACCESSS

I manage the online banking profile of a 92 year old who resides in an old age home. His account was hacked in July or August and quite rightfully Nedbank suspended internet access. He visited the Killarney branch in August to get in re-instated, but the branch insisted that I go in as well. I visited the branch four weeks ago with the client and spent quite a while there giving fingerprints, ID, photo etc. Four weeks later I have still not been given the new access code. I phoned the lady who we dealt with (Andile) - she says that the legal department is dealing with it and she can't do anything.

I think 4 weeks is incredibly long and I am unable to pay his fees for staying in the old age home or medical supplies. It can't be long before they will stop supplying him as we are well over two months late on payments.