International transfer complain

An international transfer from a Barclays Bank in England has been done on the 07 January 2020, into our business account. The sender used our trading name as the reference and not our registered company name, no communication came our way till we called on Friday 10 January 2020 and was told our reference gave them a red flag and they needed to send back the funds due to the reference as they were not sure whether the funds where transfered to the right account number, as the reference had a different company name.

Communication has not reached Barclays Bank, the person sending the cash also reached out to her bank to try and resolve the problem but the bank is not aware of this incident.

Please advice as now we are caught up in the middle, funds have left our payers account, and we have not received them, its starting to look like we have received the cash and are trying to score more money out of her. To top it off had I not gone to the bank and called global I wouldnt have known about the funds being sent back, the lack of communication is causing our small businesses reputation, as we are also relying on the cash for production.

Regards Bheki S Hlatshwayo ***