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Sammy-Jo Dick
1 reviews | Active since Feb 2016
10 Oct 2023, 17:38
Internal change affects client's payment with NO client notification
Good day
I require URGENT feedback as to why the uncleared amount is still not available in my account please?
I called today and till this hour, I have not received any feedback from the consultant or Nedbank management. This is UNACCEPTABLE.
According to the consultant, there was an internal system change where there was a 7 working day clearance period added for funds to be cleared.
Nothing was communicated to myself as the customer, yet I pay fees monthly without fail.
I want my money to be cleared by no later than tomorrow, 11 October 2023 please.
Regards Sammy-Jo Patel
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Sammy-Jo Dick's updateReviewer Update
12 Oct 2023, 06:44Complaint logged with Nedbank directly and the only response I got was the below SMS yesterday, 11 October 2023. No money in my account, no call, no management response.... Pathetic!!!
Dear Client
Thank you for contacting Nedbank. Your complaint has been logged with reference CCM ***8, and a Client Services Manager will be in touch with you soon.
Regards
Client Service Support
Dear Client
Thank you for contacting Nedbank. Your complaint has been logged with reference CCM ***8, and a Client Services Manager will be in touch with you soon.
Regards
Client Service Support
SD
Sammy-Jo Dick's update12 Oct 2023, 06:44
Reviewer Update
Complaint logged with Nedbank directly and the only response I got was the below SMS yesterday, 11 October 2023. No money in my account, no call, no management response.... Pathetic!!!
Dear Client
Thank you for contacting Nedbank. Your complaint has been logged with reference CCM ***8, and a Client Services Manager will be in touch with you soon.
Regards
Client Service Support
Dear Client
Thank you for contacting Nedbank. Your complaint has been logged with reference CCM ***8, and a Client Services Manager will be in touch with you soon.
Regards
Client Service Support