INTERNAL ***** BY INTERNAL PEOPLE IN THE BANK NEDBANK BAD NO HELP ***** YOUR MONEY REF *** CPT-247034

Nedbank Internal ***** department in cahoots with their collueges *****ing money from people REF *** CPT-247034 This is the second Nedbank Complaint I have to write. The ***** department leaked my information to an external source. Most probably the ***** was committed by emptying my account inside the bank. The letter I got from Nedbank stating that transactions went off my account stated that they do not atake any responsibility. They were only able to return about R11990 from an external merchant called World Visi0on but I see the transactions was reversed from Overseas. Nedbank has promised me that they will give me a weekly update but now for at least two and a half weeks after a stinky letter stating that it is my fault that I confirmed my details they could not get my money back from “Hollywood Bets” and “Macro” where the *****sters was using a **** card that they cloned. They sent me push notifications which could have only originated from inside the bank. Then they said it will be an eight week investigation but shortly after I had communications with their Forensic department a stinky letter came from inside the ***** department from totally another person stating that it is my fault that I pressed approve for the “Reversal” of transactions. What I feel is that Nedbank is covering for their own ******* friends and that they know exactly who the person is that committed the ***** but for their own safety do not want to share this information. They then stated the following . Cindy Huyser from their rclient service department helped me a lot but I have mailed her and she may be on leave or not in the office and I have sent her an email but not heard from mher since. Nedbank has insurance against ***** but they do not want to say to the public that this is the case and they are covered but they are not putting it to work for the clients that have been de*****ed from iside the bank by one of their own personell. This was not Phising this was not getting my info online this was a person from Nedbank internally and of course due to current laws if you cannot spesifically prove a person committed the crime you are unable to reprimand them. I have since been patient but my patience is running out. I want all my money back and so called “Hollywood Bets” should return my money as they are also insured against *****. Nedbank is able to reverser an overseas merchant but they are unable to reverse a merchant fron inside South Africa. This all sounds very fishy to me. So some Nedbbank Employee had a great time with my money gambling it away and probably biuying nice groceries for themselves and then what they do is they share the money with their collueges and state that they are unable to help you. This is still not a proper answer. Why did the Service department knot know about this as they were never copied in the email and then also why did the ***** department jump upon me threatening with taking them on legally. This is my next step and I will fight this till I get my money back. BE TOTALLY CAREFUL WITH NEDBANK. THE **** WORKS LIKE THIS: INTERNALLY A FLAG COMES P IF ANY AMOUTN BIGGER THAN R100 000 is deposited. The internal persoon then shares your information with their other friends inside the bank. Normally before a public holiday or before a weekend. This is for the funds to clear and not to be able to be reversed. A Forced reversal is possible, but Nedbank will not use this either. They will also not open-up about who the person on the other end who gets the money’s details. This wrong to the core. They promised me an eight-week turnaround and then simply wrote me standard letter stating that they cannot refund me the total amount as I approved the transactions. This is also not true I approved my identity when the ***** department called me internally. This is not an outside job these are trained people who know how the Nedbank system works. They can even send you push notifications to your phone and Nedbank has the responsibility to not have leaked this “code” to others which is what happened. So, Nedbank itself was hacked and how would a *****ster know if my account comes up as flagged with a big deposit. This is an internal ***** job, and I want clarity. I want my full money reimbursed and I am not going to stop until I have every sent back. I will also include charges of neglect to protect my data and the Nedbank system that has been hacked I s not my fault as a customer but their fault. I want my money back and a proper investigation upon which I will take this to the FAIS ombudsman and then I will take legal action for identity theft, leaking of client information, leaking of client account information and for them not protecting their system adequately. Further implication’s that they will have to pay is my effort and time in getting this money back and emotional damage. I want answers Nedbank, and I want them soon. You are ******* bank, and this has happened over the last year to many other Nedbank clients as well. Same story, same offering same leaked information. It is an internal ***** system, and they cannot protect customers information which is against the POPI act as well as against the terms and conditions I have signed for. BAD NEDBANK BAD – Steer away from this bank people they will not help you.