Internal ***** at Nedbank

In December this year I received notifications that my passwords on my cards had been changed. My passwords on my banking app were changed as well. I had Tshegofatso Modise as a my private banker. She was slow to my demands for a ***** investigation. She even directly told me it was impossible and insinuated that I required a neurologist. Modise said it would take six weeks to investigate. Six weeks later she was on sick leave. When she got back she said it had taken six weeks for the ***** department to not warrant the investigation. At this stage I could not do any transfers on my app it literally stopped working. I demanded a new banker they passed me off onto Tina Phakathi who assured me Nedbank would investigate. It is now four months later. In the last three weeks I have lost R50 000 to ***** on my credit card. For every purchase I made it shows other purchases at that shop. When I went onto my app it showed Modise was still my banker. When I inquired as to why they said Phakathi is not a personal banker. Nedbank say they cannot assist with the ***** and the money is lost. Clearly the ***** is happening inside Nedbank. I have been trying to speak to Phakathi since yesterday but she is in meetings.