SS
Suzanne S
1 reviews | Active since Oct 2018
01 Oct 2025, 08:53
Interest rate down. Monthly payment more
My husband log a complaint a week ago. No response feom Nedbank. We are not able to get hokd af anyone that can assist with our homeloan query. Interest has gone down but our monthly premium has gone up. How is that possible?
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Suzanne S's updateReviewer Update
03 Oct 2025, 07:58This is the 3rd complaint with no response from Nedbank.
Been trying to get assistance for over 3 weeks with the call centre putting us through from one person to the next with no help.
Logged 3 complaints on hello peter with the hope that someone will phone and assist, with no luck. Went into the bank but was told we need to phone the call centre as there is no one in the bank branch that can assist. Seriously this is bad service.
Should we not pay our homeloan payment to ensure someone phones us back to assist????
Been trying to get assistance for over 3 weeks with the call centre putting us through from one person to the next with no help.
Logged 3 complaints on hello peter with the hope that someone will phone and assist, with no luck. Went into the bank but was told we need to phone the call centre as there is no one in the bank branch that can assist. Seriously this is bad service.
Should we not pay our homeloan payment to ensure someone phones us back to assist????
SS
Suzanne S's update03 Oct 2025, 07:58
Reviewer Update
This is the 3rd complaint with no response from Nedbank.
Been trying to get assistance for over 3 weeks with the call centre putting us through from one person to the next with no help.
Logged 3 complaints on hello peter with the hope that someone will phone and assist, with no luck. Went into the bank but was told we need to phone the call centre as there is no one in the bank branch that can assist. Seriously this is bad service.
Should we not pay our homeloan payment to ensure someone phones us back to assist????
Been trying to get assistance for over 3 weeks with the call centre putting us through from one person to the next with no help.
Logged 3 complaints on hello peter with the hope that someone will phone and assist, with no luck. Went into the bank but was told we need to phone the call centre as there is no one in the bank branch that can assist. Seriously this is bad service.
Should we not pay our homeloan payment to ensure someone phones us back to assist????