Insurance query: Policy nr: P***

When I've phone Nedbank Insurance department, they've instructed me to log my query on email and attach all related proof and documents and send it to: [Email Removed]<br> <br> I've send the below query now five times since 30 April, and still no response....This is unacceptable and I'm looking forward to hear from you ASAP:<br> <br> Christine Rosslee <br> AttachmentsApr 30<br> <br> to Insurance <br> To whom it may concern<br> <br> <br> When I've originally registered my bond with Nedbank (Inception date 1 November 2013) I chose to insure the property on my own personal insurance cover (Alexander Forbes) and not accept Nedbank's quote.<br> <br> It recently came to my attention that Nedbank have been charging me insurance cover for the past year and a half- it's included in my monthly bond repayment... so I've been paying duplicate insurance.<br> <br> Please see attached the Confirmation of Property Insurance letter from Alexander Forbes that I had to attach to my Home Loan application because I didn't accept Nedbank's Insurance quote.<br> <br> Can you please cancel this policy and refund me the total amount deducted since November 2013.<br> <br> <br> Looking forward to your soonest reply.<br> <br>