1 reviews | Active since Jun 2016
Insurance not taking responsibility
Hello Peter
I took a personal loan with them June 2011, and I never missed any repayment till my company closed down in February 2015. Contact them(East Rand Mall) to inform them about my company closing down without compensation. The process the claim and came back that they will pay my monthly installment for 12 months and do a review after that and will let me know the outcome. 12 months later Nedbank contacted me informing that the insurance is no longer paying and I'm now liable for the balance of the loan. Even though I went back to Nedbank East Rand Mall, and they asked for the original documents I signed and it was scanned to them for review again and still they don't contact me and Nedbank I have to make arranged repayments though still waiting for the review.
They coning people to take loans and their debt with be paid in full as it was explained to me initially.
Dear Vusi
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Vusi
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team