Insurance incorrectly deducted from home loan

I have been querying insurance being deducted from my home loan since September 2014. When applying for my home loan I declined the Nedbank insurance and provided proof of my personal insurance. When I noticed that nedbank were deducting a premium every month I contacted a lady called Lizel Grobler (details below). I explained the situation and sent her my personal insurance. I have followed up with numerous phone calls and emails and have absolutely no response from her. I have also sent my private banker all the details on numerous occasions and have also not received any assistance from him (see his details below). I have all the emails sent to these two individuals should anyone care to assist me. I am to say the least, disgusted by the lack of service I have received from Nedbank and am now at the point of moving my entire portfolio to another bank.<br> Liezl Grobler<br> Policy Administrator - Policy Administration<br> +27 (0)11 *** f +27 (0)860 33 33 98@ [Email Removed]<br> Seelan Moodley<br> Relationship Banker t +27 (0)*** <br> [Email Removed]<br> <br>