Insurance *****, and pathetic service.

After I bought my house in 2015, Nedbank also insured me without my consent. I already had home insurance through MI-WAY insurance. I picked this up in January 2016. After a disastrous ordeal in getting them to admit their mistake they managed to cancel the policy, and refund the money into my bond. They then advised via email dated 18 March 2016, that they will refund the money from my bond into my personal account within 48 hours. Today is the 11th of April 2016. Not sure which 48 hours they mentioned. <br> <br> Today i find out that they cannot refund the money, and i need to apply for the funds to be transferred out of my bond, and this will take an additional 14 days. <br> <br> Nothing professional about this bank. <br> <br> <br> <br>