Insurance claim - Home owners.

I have submitted a Insurance claim on the 10th of August online. A couple of days latter I contacted the Agent who dealt with my claim, she in not from Nedbank but DigiCall. She advised that an Assessor would come out who did took a couple of pictures and left. I followed up again, they could not assist, I logged a complaint with Nedbank’s complaints Department, all I got was Automated E-mail advising me the case is receiving attention. Followed up again this morning and again received an automated e-mail, what pathetic service!!!