Insurance Claim -

I had a claim of my alarm system and stove oven, which was damaged by power surge during load shedding. My claim was assessed and I was paid for my alarm system, where I opted to used my own security company to install. I asked Nedbank Insurance to send a different company because I was not happy about the company they sent Aminati. They agreed to send another provider however a week later I was called by the same company that the are on their way to do the assessment. I then last week called Nedbank Insurance about the outcome. They told me that they are waiting for the report and the quotation.

After two weeks I am now told that my stove oven claim has been rejected because of wear & tear. I know for a fact that was not the case when the assessors from Aminati came to my house. They agreed with me that it was power surge.

I spoke to two claims handlers Thulani and Thabo