Insurance claim

<p>Good day</p> <p>My name is Melanie Smuts , I have household insurance with Nedbank , I sent an email to nebank's claim department on the 5th of July 2017, I waited around 24 hours and had not received a response so I went onto my nedbank app suite and tried to log a claim but when I entered my ID number it stated that an error occurred so I went onto the nedbabk website and requested a call back... A lady called me at around 17:32pm today, the 6th and I gave her my policy number, she then told me that my policy is not with them... She then put me through to another department which sounded to me like absa insurance?! Can someone please help me... My insurance is with nedbank and my premium goes off every month and all I would like to do is log a claim! Why does Nedbank always make everything so frustrating and complicated?! Please could someone assist me in this regard!!</p>