Instead of a Refund they debited my account again!

This is my second attempt to resolve an issue regarding a Pocket Pos Machine. On the 3rd December it was returned to Nedbank Menlyn for a refund. After receiving poor service/ feedback from Louette I contacted Hello Peter on the 8th January for my refund. Nedbank Customer services contacted me and then Louette. She explained in her phone call to me, the sequence of events. One being that the technician who collected the device had \forgotten"it in his car (for weeks!) and that's why the refund wasn't done. At no point did she actually apologise or say sorry for the appalling service I received.<br> On the 15th January at 15.17 I received an email from Louette saying that I had been refunded the R2280 paid on the 13th November. Today I printed my bank statement and realised that I had been DEBITED on the 14th January instead of credited! My account went into overdraft as I was now R4560 short!<br> I want the money returned to my account as soon as possible - now R4560. I want interest from the 13th November to date on both amounts. Plus interest of R8.66 returned. <br> An apology would also be welcome as this situation could have been prevented with good service in the first place!<br> """