INSTANT PAYMENT NOT REFLECTED AND NO RESOLUTION FROM NEDBANK

Urgent: Instant Payment Not Reflected & No Resolution from Nedbank

I am extremely frustrated with the service I have received from Nedbank regarding an instant payment that has not been resolved. On 17 April 2026, I made an instant payment from my account. The money was successfully deducted, but the recipient has not received the funds. This is very concerning, as the payment was supposed to reflect immediately. On Monday, I contacted Nedbank to report the issue. The consultant acknowledged the problem and advised that the transaction appeared under failed transactions and that a refund would be processed. However, to date, I have not received my money back, nor have I been given clear feedback or a timeline for resolution. To make matters worse, I also went to a Nedbank branch for assistance, but I was not helped. I was simply told to call the same customer service line again, which I had already done. This back-and-forth without any real assistance is unacceptable and has left me feeling ignored as a customer. This situation has caused me stress and inconvenience, as I cannot account for where my money is. I find it unacceptable that such issues are not resolved promptly, especially when it involves clients’ funds. I am requesting the following: Immediate investigation into this transaction Urgent refund of my money Clear communication and feedback on what caused the issue If this matter is not resolved urgently, I will be forced to escalate it further. Reference/Details: Reference Number: ***