RN
Rehana N

1 reviews | Active since Jun 2015

22 Jun 2015, 11:14

INSECURE American Express Card

An initial complaint was lodged with Nedbank's Call Centre & the executive desk viz Ms. Charlotte Quick on the 18th February 2015.I was given the assurance that all was in order & that the card was safe for future purchases/payments. Further complaints lodged on the 20th April 2015, 10th May 2015.The complaint also incorporated the nonsensical explanation given by the call centre supervisor viz Mr. Meshak Sibiko.<br> In addition to the above, the matter was brought to the attention of Ms. Nnana Mdaka: Regional Sales Manager for American Express Card, Gauteng. <br> To this date, no updates or communication regarding the loopholes have been forthcoming from Nedbank.<br> The American Express Card will now be returned to Nedbank without any further ado & I advise any client who is approached by Nedbank to take this product as an \additional free supplement"to the Master or Visa card NOT to do so as not only is the card high risk but the service is totally non-existent. Call centre"

0
Replies (1)
Nedbank
Nedbank's reply22 Jun 2015, 11:25
Official
Hello rehanajvn,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team