MS
Makgabo S

1 reviews | Active since Feb 2017

07 Feb 2017, 17:24

Innovation Group refuses to payout due to MFC a division of Nedbank not forwading them payment for policy

<p>My credit shortfall was cancelled due to MFC a division of Nedbank did not forward payment to Innovation Group which handles my credit shortfall cover.</p> <p>I was contacted and notified of a non-payment in December for November instalment for my vehicle and I therefore made an eft payment directly to MFC a division of Nedbank.</p> <p>The last communication, on 01 February 2017, from Innovation Group was acknowledging my claim for my credit shortfall which took place on 18 December 2016 and to expect further communication. 6 Days later I receive an sms from MFC stating that my credit shortfall cover has been cancelled without any communication whatsoever.</p> <p>I am truely furious of how MFC handled my case.</p>

0
Replies (5)
Nedbank
Nedbank's reply08 Feb 2017, 07:56
Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

MS
Makgabo S's update08 Feb 2017, 08:06
Reviewer Update

Hi

My I.D number is 921 ********** 089.

MFC01791 - MFC Insured: Mr MAKGABO SETATI Pol Nr: NCF028495

Please get back to me as soon as possible.

Regards

Nedbank
Nedbank's reply08 Feb 2017, 09:19
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

MS
Makgabo S's update28 Feb 2017, 18:59
Reviewer Update

Hi. I appreciate the assistance that I received from Nedbank. Constant feedback and whenever they intervened, I received answers. I would really suggest that you review MFC as it may give you a bad name.

Regards

Nedbank
Nedbank's reply28 Feb 2017, 21:18
Official

Thank you for your feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.