*****ing money

Am so disappointed with Nedbank's poor service, I have a home loan with Nedbank, and they debited me twice, without providing me with a valid reason for that, I have a log for a refund they refuse to refund me, but my account is not in arrears, which was even confirmed by them, however am not assisted, I called them since from 9 in the morning, now it’s 2 pm, they transfer me from one to another. I regret the first day I trusted them with my money.