Infuriated Customer

It is rather frustrating that a corporation like Nedbank take no seriousness into customer service or satisfaction. I am really really disappointed in Nedbank after all being a customer for the last 18 years+. I have all my bonds, vehicles, businesses and credit. How is it so difficult for Nedbank just to call me to inform customers? I have raised the below concerns which seems that there have been no improvement from previous interventions. 1. No feedback to client on claim status 2. Client always need to follow-up 3. Client is still waiting for assessor report With regards to this specific claim regarding roof leaks and water damaging the interior of property through Home owner’s insurance claim, prior to me buying this property, Nedbank has evaluated and grant me the bond approval to go ahead. At this time there was no formal communication nor did anywhere state that Nedbank insurance specifically stated that this so call defect is seen and that they not will insure the property. I require proper feedback to this case to take the next step.